Frequently Asked Questions
Everything you need to know about your 500ml shortfill orders.
What exactly is a 500ml shortfill?
A 500ml shortfill is a large bottle of nicotine-free e-liquid containing 500ml of juice in a slightly larger bottle, leaving space for you to add nicotine shots if desired.
How long does shipping take?
We process all orders within 24 hours. Standard shipping typically takes 2-4 business days, while express options are available at checkout for next-day delivery.
Are nicotine shots included with my purchase?
Due to TPD regulations, nicotine shots are sold separately. You can add the required number of 10ml nicotine shots to your cart to reach your preferred strength.
What is your return policy?
We offer a 30-day return policy for unopened and sealed bottles. For hygiene and safety reasons, we cannot accept returns on e-liquids that have been opened or tampered with.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure mobile payment options like Apple Pay and Google Pay.
Are your e-liquids tested for quality?
Yes, all our 500ml shortfills are manufactured in ISO-certified laboratories and undergo rigorous testing to ensure they meet high safety and purity standards.