Returns & Exchanges
At 500ml Shortfills, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unopened and unused products within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Safely pack the items in their original, unopened packaging to ensure they are not damaged during transit back to our warehouse.
Ship the Items
Affix the provided return label or use a tracked shipping service to send the parcel to the address provided by our customer service team.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing